Mohamed Boughzala
Born in Ksar Hellal, Monastir, on the Tunisian coast, I developed an early appreciation for international hospitality through close interaction with tourists and industry professionals. This foundation led me to pursue a formal education in Hotel Management at the High Institute of Tourism in Sidi Dhrif, Tunisia, where I graduated in 2004.
In 2005, I relocated to Dubai to advance my career at the Grand Hyatt Dubai, one of the city’s most prestigious and iconic hospitality landmarks. Over a 15-year tenure, I built deep expertise in guest services, operational excellence, and luxury hospitality standards within a highly competitive international market.
In 2022, I moved to Doha to contribute to the hospitality ecosystem surrounding the FIFA World Cup, further strengthening my global perspective and experience in managing service delivery during large-scale, high-profile international events.
- Please share with us about your early journey. What aspirations or inspirations guided you toward hospitality and guest experience?
My journey into hospitality began during my studies at the High Institute of Tourism in Tunisia, where I developed a strong foundation in hotel management, tourism economics, and guest experience. From an early stage, I was drawn to the dynamic nature of hospitality how strategy, service, and human connection come together to create memorable experiences. This academic background, combined with hands-on exposure to the industry, shaped my ambition to pursue a career where leadership, commercial strategy, and guest satisfaction intersect.
- How do cultural values shape the way people work and lead?
Cultural values play a fundamental role in shaping leadership and workplace dynamics. In my experience, respect, collaboration, and integrity are essential to building strong teams. Effective leadership is about being approachable, transparent, and people-focused while maintaining clear direction and accountability. When teams feel valued and aligned with shared goals, they perform with greater commitment and purpose.
- From your local and professional perspective, what makes a destination truly special beyond its natural beauty?
What truly defines a destination is its people and the authenticity of its hospitality. Beyond architecture or landscapes, it is the warmth, professionalism, and genuine care delivered by teams that leave a lasting impression on guests. At The Chedi Katara, this philosophy is reflected in every touchpoint, where refined service meets cultural authenticity to create meaningful and memorable experiences.
- What is one experience or hidden gem you always recommend to guests to feel the true spirit of the destination?
I always encourage guests to take time to experience moments of quiet authenticity whether it is enjoying a peaceful sunset by the beach, indulging in a thoughtfully curated dining experience, or exploring cultural encounters that reflect local heritage. These moments, though simple, often leave the strongest emotional connection and define the essence of the stay.
- How can individuals and businesses contribute meaningfully to sustainability in hospitality?
Sustainability begins with responsibility and awareness. Businesses must integrate eco-conscious practices into their operations, support local communities, and invest in long-term environmental initiatives. Equally important is educating teams and guests on sustainable behavior. Small, consistent actions—when embraced collectively create a meaningful and lasting impact.
- You actively lead sales, marketing, and commercial initiatives. Why are these areas important to you?
Sales and marketing are the strategic backbone of a successful hospitality business. They shape brand positioning, drive sustainable revenue, and ensure alignment between market demand and guest expectations. For me, these disciplines are not just about numbers, but about storytelling, relationships, and creating value that resonates with the right audiences.
- What qualities or habits have been key to your personal growth and professional success?
Consistency, discipline, and continuous learning have been central to my growth. I strongly believe in leading by example, maintaining humility, and staying adaptable in an ever-evolving market. Building trust, fostering teamwork, and remaining focused on long-term objectives are habits that guide my professional journey.
- What have you learned from working with multicultural teams?
Working with multicultural teams has strengthened my adaptability and broadened my perspective. Diversity brings innovation, resilience, and creativity when managed with respect and open communication. The ability to listen, understand different viewpoints, and align teams toward a common vision is essential in global hospitality environments.
- What is your personal vision for the future of hospitality and your role within it?
My vision is to continue contributing to a hospitality industry that is sustainable, innovative, and guest-centric, while developing strong commercial strategies that support long-term growth. As a Director of Sales & Marketing at The Chedi Katara Hotel & Resort, my role is to strengthen brand presence, nurture key partnerships, and mentor future leaders ensuring that excellence, authenticity, and strategic thinking remain at the core of everything we do.
Speaking with Mohamed Boughzala offered a thoughtful look into leadership shaped by experience, resilience, and passion for hospitality. His insights reflect a professional committed to people, service excellence, and continuous growth. We thank him for sharing his journey and perspectives with our readers. This conversation leaves lasting inspiration for industry.
NB :We’d be honored if you’d share your inspiring career journey in Hospitality and wellness . Your story could truly inspire others.
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